Turning your challenges into solutions HAHN Gasfedern Customer Service

Zwei HAHN Gasfedern Mitarbeiter im Labor prüfen Gasfedern auf Qualität und Präzision, um höchste Standards in der Fertigung sicherzustellen.

Whether you have complaints or need customized sampling or flexible refills, our customer service is always happy to assist you. Quick. Competent. Efficient. This is how we ensure that our products are individually tailored to your specific requirements and that your applications function optimally. If you have any questions after receiving the ordered goods, we would be happy to help you.

We quickly and reliably address your complaints

You may still have complaints even with the best products. If you have any technical complaints or our goods are defective, our customer service is there to help. However, to ensure smooth processing, we ask you to provide us with all relevant information, such as invoice number, customer number, or delivery note number when you first contact us.

Learn more

  • Please contact us by e-mail (customer-service@hahn-gasfedern.de).
  • Returns may only be made after you receive authorization and with a fully completed return delivery note. Otherwise, we are unable to inspect the devices that are sent.
  • Please use the accompanying letter for the return delivery, and make sure to state the invoice or customer number (exception: initial sampling).
  • Inspection requests that are made outside of the warranty are subject to a fee.
  • We will confirm acceptance or rejection in writing. If your complaint is accepted, you will receive a credit note. Otherwise, you will be charged for collection or return shipping.
  • Please note that any replacements must be ordered separately.
  • If we do not receive a response after 4 weeks, sent-in parts will be automatically scrapped.
  • Please also note our disposal regulations.


Click here for the accompanying letter for the return shipment. Please fill out completely.

If you need any additional information, please refer to our technical specifications.