Whether you have complaints or need customized sampling or flexible refills, our customer service is always happy to assist you. Quick. Competent. Efficient. This is how we ensure that our products are individually tailored to your specific requirements and that your applications function optimally. If you have any questions after receiving the ordered goods, we would be happy to help you.
We quickly and reliably address your complaints
You may still have complaints even with the best products. If you have any technical complaints or our goods are defective, our customer service is there to help. However, to ensure smooth processing, we ask you to provide us with all relevant information, such as invoice number, customer number, or delivery note number when you first contact us.
Learn more
- Please contact us by e-mail (customer-service@hahn-gasfedern.de).
- Returns may only be made after you receive authorization and with a fully completed return delivery note. Otherwise, we are unable to inspect the devices that are sent.
- Please use the accompanying letter for the return delivery, and make sure to state the invoice or customer number (exception: initial sampling).
- Inspection requests that are made outside of the warranty are subject to a fee.
- We will confirm acceptance or rejection in writing. If your complaint is accepted, you will receive a credit note. Otherwise, you will be charged for collection or return shipping.
- Please note that any replacements must be ordered separately.
- If we do not receive a response after 4 weeks, sent-in parts will be automatically scrapped.
- Please also note our disposal regulations.
Click here for the accompanying letter for the return shipment. Please fill out completely.
If you need any additional information, please refer to our technical specifications.
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Sampling – Tailor-made test solutions for your project
For each project, we produce individual sample springs with different filling levels and damping to provide you with the optimal solution. These sample springs allow you to test the right combination and develop the best damping for your application. Once the ideal solution has been found, we will use this sample as a reference and manufacture it according to your specifications.
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Refills – flexible adjustments for your gas springs
If your gas spring is equipped with a valve, different forces can be applied to the same spring. We can use our special machines to adjust the pressure precisely according to your specifications (for refilling), so that you can also subsequently adapt the extension force of the gas spring to your application. This ensures maximum flexibility in use.
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Do you have questions or need support?
Our customer service team is available at any time to help you with complaints, sampling, or refills. Please contact us by e-mail: